IT PLACEMENT Tier 1 - Abtech

Tier 1 Description

When you hire a tier 1 engineer from Abtech placement for a short-term or long-term contract, you will add a valuable person to your staff. All of Abtech’s engineers are both technically and personally of a high standard. Our tier 1 engineers provide the basic technical support your company will need. They are capable of resolving issues a user has and can resolve it effectively. Our tier 1 engineers will ensure the user is completely satisfied through proactive communication and provide rapid responses whenever needed.

Abtech’s tier 1 engineer can answer inbound calls, web-cases and web chats as well as managing technical support tickets with hardware and software vendors. The engineers stay knowledgeable of client performance requirements and service level agreements. They also stay up to date with security updates and can apply them to systems as needed with minimal disruption.

Our Tier 1 Engineers Offer:

  • Strong listening skills and written communication skills

  • The ability to communicate clearly and succinctly

  • The ability to compose grammatically correct, concise and accurate notes

  • Knowledge of Windows 7, 10, Server 2016, 2019, Microsoft Outlook.

  • Is able to diagnose, troubleshoot and/or upgrade workstations

  • Enhanced ability to interpret user’s description of the problem, troubleshoot and provide solutions, summarize and document the interaction

  • Has strong professional customer service skills

  • Basic knowledge with PC OS and Network OS

  • General understanding of switches, routers, firewalls, and subnetting

  • Basic knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP

  • Basic technical proficiency with email and the email infrastructure or web security technologies

Abtech Technologies has grown and diversified and is now a nationwide managed IT services and solutions company offering a wide range of IT products and services. Abtech’s focus is still on the datacenter, but we have embraced modern technologies, such as cloud and virtualization. We supply, integrate, and support all the major platforms on which our customers run their business applications. Abtech also protects the data and systems that are the most critical to their business with our cloud backup and disaster recovery services.