Helpdesk, Managed Service Provider & Consulting
Resolve problems quickly so your employees stay productive
Hardware and software support is a phone call away with Abtech’s Help Desk managed services. Just call in an incident. Abtech will create a trouble ticket, and an Abtech engineer will help over the phone or by accessing your system remotely until the incident is resolved.
Abtech's managed service provider (MSP) program is both an integrated help desk and trouble ticketing system. Users and support personnel can interact in real time to report, diagnose, and resolve issues. Depending on the nature and severity of the call, an incident can be escalated to an onsite repair visit.
The Help Desk is the most basic form of managed service, and is often all it takes to solve your problem. Why take a chance surfing online forums for answers that are often wrong? With Abtech, as your Managed Service Provider (MSP), an engineer will take your call within 30-45 seconds. The appointed engineer generates a trouble/incident tracking ticket for the call, and resolution is expected within 20 minutes or it is escalated to the next level of support.
Having Abtech serve as your first responder frees your internal IT staff of dealing with mundane or routine tasks, such as issues with MS® Office Suite, operating systems, or resetting pass codes, etc.. Your internal IT staff can now focus on more strategic IT problems.
Contact Abtech today for your no-cost managed services consultation.
We have some of the most experienced engineers in the country, fluent in OS400, AIX, Linux and Windows. Our field engineers are experts in IBM pSeries and IBM iSeries servers as well as Lenovo servers and IBM storage
If you are looking for hardware maintenance for your IBM pSeries, iSeries or IBM Power server, please click below for more information.