The majority of third party maintenance companies tout their experience in one maintaining one vendor or another. They all say the same thing: 10, 20, 30 years of experience; tested spares; local engineers. Something is missing.
Maybe everything else is missing.
Network storage doesn’t exist in a vacuum. It exists in an environment of servers, operating systems, hypervisors, HBA’s, and networks. So, it makes sense to make sure that your support company knows more than just how to swap out a disk drive so the amber light turns green. Like maybe the network itself.
In addition to the usual (experience, tested spare parts, local engineers), Abtech has what most third-party maintenance companies don’t: on staff system administrators that work all day, every day, in multi-vendor network environments.
When a NetApp filer has an issue beyond a hot swappable head and starts heading into networking territory, Abtech’s consultants can work with our hardware customer engineers to troubleshoot the problem and even fix it for you.
The result: better maintenance, faster diagnosis of problems, and increased uptime for you.