With our NOC or Network Operation Center services Abtech will monitor and manage your core IT systems. This frees up your time to focus on more important IT projects.
We offer two standard packages:
Abtech Basic Care
- This package includes full system monitoring and alerting.
- If an issue arises, we notify your staff of the problem and give them the option to remediate.
- It they don't have the time or the knowledge to fix the problem, they have the choice to ask Abtech to take over.
- Each contract includes a pool of hours to be used for Abtech remediation and projects.
Abtech Complete Care
- Abtech provides a complete monitoring, alerting and remediation service.
- Abtech will respond to all issues and attempt to find a solution.
- Desktop helpdesk services can be included in the package.
- You pay a fixed monthly fee which makes budgeting easier
Your business becomes more dependent on technology every day and managing your computer systems effectively can be a full time job. By partnering with Abtech Technologies for your Managed IT Services, you gain access to our investment in people, processes and technology round the clock.
The Help Desk is the most basic form of managed service, and is often all it takes to solve your problem. Why take a chance surfing online forums for answers that are often wrong? With Abtech, as your Managed Service Provider (MSP), an engineer will take your call within 30-45 seconds. The appointed engineer generates a trouble/incident tracking ticket for the call, and resolution is expected within 20 minutes or it is escalated to the next level of support.
Abtech’s help desk is staffed by trained technicians who resolve problems quickly so your employees stay productive. We can provide remote support services to augment current in house staff as well as providing on-site services to fill gaps in current staffing models.