A large product development engineering company with offices across the US and Asia was losing tens of thousands of dollars per day. Why?
Their NetApp FAS3170 failed, leaving their designers unable to access critical data. They immediately called NetApp who told them that their Filer was beyond the End of Service Life date. Perhaps they should just buy a new one?
When a company is offline, the last thing they want to hear is a salesperson trying to sell them hardware! Besides, a storage refresh would have taken weeks to complete and cost tens of thousands of dollars on top of what they were losing in production each day. Instead, they called Abtech. Abtech provided same day response to return the Filer to operation and put it under an Abtech maintenance contract until a refresh plan could be properly budgeted and a phased migration could be planned without any disruption to the designers’ workflow.